Shipping Policy

Shipping Policy for ArtOptic

Order Processing:

  • All orders are processed within 1-2 business days.
  • Orders placed after 3PM CET on Fridays will be processed on the following Monday.

Shipping Rates and Delivery:

  • Domestic Shipping (Austria):
    • Standard Shipping: €5.00 / 2-3 business days
    • Express Shipping: €10.00 / 1-2 business days
    • Free Shipping: For orders over €200.00
  • International Shipping:
    • We offer shipping across Europe.
    • Shipping rates and delivery times vary by destination and will be calculated at checkout.

Shipping Carriers:

  • We partner with reputable carriers such as UPS, DPD, and Austrian Post to ensure timely and secure delivery of your orders.

Order Tracking:

  • Once your order has been shipped, you will receive an email with tracking information to monitor your shipment's progress.

Same-Day Delivery (Vienna):

  • We are pleased to offer same-day express delivery within Vienna.
  • To qualify, orders must be placed before 6PM CET
  • A fee of €15.00 applies for this service.

International Shipping Considerations:

  • Please be aware that international shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.
  • Delivery times for international orders can vary due to customs processing and other factors beyond our control.

Order Issues:

  • If you receive an incorrect item or if any items are missing from your order, please contact our customer service team at our contact us page within 7 days of receiving your order.

Contact Us:

  • For any questions or concerns regarding your order or our shipping policy, please reach out to us using our form on out contact us page or via artur.artoptic@gmail.com.