Shipping Policy

Shipping Policy for ArtOptic

Order Processing:

  • All orders are processed within 1-2 business days.
  • Orders placed after 3PM CET on Fridays will be processed on the following Monday.

Shipping Rates and Delivery:

  • Domestic Shipping (Austria):
    • Standard Shipping: €5.00
    • Free Shipping: For orders over €200.00
    • Estimated Delivery Time: 2-3 business days
  • International Shipping:
    • We offer shipping across Europe.
    • Shipping rates and delivery times vary by destination and will be calculated at checkout.

Shipping Carriers:

  • We partner with reputable carriers such as UPS, DPD, and Austrian Post to ensure timely and secure delivery of your orders.

Order Tracking:

  • Once your order has been shipped, you will receive an email with tracking information to monitor your shipment's progress.

Same-Day Delivery (Vienna):

  • We are pleased to offer same-day express delivery within Vienna.
  • To qualify, orders must be placed before 6PM CET
  • A fee of €15.00 applies for this service.

International Shipping Considerations:

  • Please be aware that international shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.
  • Delivery times for international orders can vary due to customs processing and other factors beyond our control.

Order Issues:

  • If you receive an incorrect item or if any items are missing from your order, please contact our customer service team at our contact us page within 7 days of receiving your order.

Contact Us:

  • For any questions or concerns regarding your order or our shipping policy, please reach out to us using our form on out contact us page or via artur.artoptic@gmail.com. 

This template is designed to provide clarity and set expectations for your customers regarding shipping procedures. Feel free to adjust the details to better fit your specific operations and customer service standards.