Return Policy

Return Conditions 

The customer has the right to withdraw from this agreement within fourteen (14) days without providing a reason, except for:

• Products sealed for hygiene purposes, if the seal has been broken after delivery.

 The withdrawal period expires 14 days from the date the customer or a third party (not the carrier) takes possession of the goods.

 To exercise the right of withdrawal, the customer must notify:
ArtOPTIC (ATK ART GmbH)
Legal Address: Helenenstrasse 3, 2500 Baden bei Wien
Store Address: Westbahnstrasse 7, 1070 Vienna
Phone Number: +43 6767712647
Email Address: artur.artoptic@gmail.com 

The withdrawal can be communicated via email, fax, or post using a clear statement. 

If withdrawal is valid, ArtOPTIC will reimburse all payments, including delivery costs (excluding additional costs for non-standard delivery options), within fourteen (14) days. Refunds will be processed using the original payment method unless agreed otherwise.

Frames may be returned or exchanged within fourteen (14) days, provided they are in unused condition and returned in their original packaging.

For all returns, the customer must provide proof of purchase.